Must Have Horticulture Marketing Automations

Last Modified: June 10, 2024


The emerging trends in marketing automation are likely to have a significant impact on the Australian fresh produce industry in the coming years

The Australian fresh produce industry is undergoing a digital transformation, and emerging trends in horticulture marketing automation are playing a crucial role. With an ever-increasing number of consumers using digital channels to research and purchase the fresh fruit and veggies they consume, growers and produce marketers in this industry must adopt new specific horticulture marketing strategies to stay relevant and competitive.

Hacking Horticulture Marketing

Not only is marketing automation a trend we are seeing, it is ultimately a hack to make marketing for fresh produce businesses easier, and far more efficient. Jumping onto these horticulture marketing trends will be key to ensuring your marketing becomes more hands off, and in line with current consumer expectations.

The following are some of the emerging trends in horticulture marketing automation that are likely to impact the Australian fresh produce industry in the coming years, or are already having an impact.


Personalisation is one of the key trends in horticulture marketing automation, and it is likely to become even more prevalent in the Australian fresh produce industry. Companies can use marketing automation to collect and analyse data about their customers’ preferences, behaviour, and purchasing history.

This information can then be used to create targeted marketing campaigns that deliver personalised messages and recommendations to individual customers. By personalising the customer experience, companies can increase customer engagement and loyalty.

Case Study: Costa Group

Costa Group, one of Australia’s leading horticulture companies, has embraced automation to deliver personalised experiences to their customers. By implementing advanced automation systems in their greenhouses, Costa Group can now tailor their crop management techniques to the specific needs of different plant varieties. This level of personalisation ensures optimal growing conditions, leading to higher quality produce and increased yields.

The automation systems monitor variables such as temperature, humidity, and light levels, adjusting them in real-time to suit each crop’s requirements. This personalised approach not only enhances the quality of the produce but also reduces waste and optimises resource use.

For more on Costa Group’s innovative practices, visit their website and read about their automation initiatives.

Predictive Analytics

Predictive analytics is another trend that is gaining traction in the Australian fresh produce industry. By analysing data from various sources, including customer behaviour, social media, and market trends, companies can make more informed decisions about their marketing efforts. For example, predictive analytics can be used to predict which products are likely to be popular in the coming months, enabling companies to plan their production and marketing accordingly.

Case Study: Fresh Select

Fresh Select, a major player in the Australian fresh produce market, leverages predictive analytics to enhance their operations. By integrating machine learning algorithms and data analytics into their farming processes, Fresh Select can forecast crop yields, predict pest outbreaks, and optimise harvest schedules.

The use of predictive analytics allows Fresh Select to make data-driven decisions, ensuring they can meet market demand and reduce losses. For instance, by analysing weather patterns and historical data, they can predict the best times for planting and harvesting, maximising productivity and profitability.

To learn more about Fresh Select’s use of predictive analytics, check their technology page and this detailed article.


Chatbots are becoming increasingly popular in Horticulture marketing, and for good reason. Chatbots can be used to automate customer service, answer common questions, and provide recommendations to customers. This can help companies save time and resources, while providing a more personalised and convenient experience for customers.

Case Study: Perfection Fresh Australia

Perfection Fresh Australia has integrated chatbots into their customer service strategy to streamline communication and enhance customer experience. By deploying AI-powered chatbots on their website and social media platforms, they can provide instant responses to customer inquiries, ranging from product information to order tracking.

These chatbots are designed to handle a variety of customer interactions, offering personalised recommendations based on browsing history and past purchases. This automation not only improves customer satisfaction but also frees up human resources to focus on more complex queries.

Explore how Perfection Fresh uses chatbots as part of Horticulture Marketing strategy by visiting their customer service page.

Social Media Integration

Social media is a powerful marketing tool, and companies in the Australian fresh produce industry are taking advantage of this by integrating their social media strategies with their overall marketing efforts. Marketing automation can be used to schedule and publish social media posts, track the performance of social media campaigns, and analyze customer engagement. By doing so, companies can maximize the impact of their social media marketing efforts and reach a wider audience.

Case Study: Montague

Montague, a prominent name in Australia’s fresh produce sector, has effectively utilised social media integration to enhance their marketing efforts. By automating their social media campaigns, Montague can consistently engage with their audience, share updates on new products, and promote seasonal produce.

Automation tools allow Montague to schedule posts, track engagement metrics, and analyse the performance of their social media content. This integration ensures they maintain a strong online presence and can swiftly adapt their strategies based on real-time feedback from their audience.

For more Horticulture Marketing insights into Montague’s social media integration, visit their Facebook page.

Customer Segmentation

Customer segmentation is another trend that is gaining traction in the Australian fresh produce industry. Marketing automation can be used to segment customers based on their preferences, behaviour, and purchasing history. This enables companies to create more targeted and effective marketing campaigns while reducing the risk of sending irrelevant messages to customers.

Case Study: Driscoll’s Australia

Driscoll’s Australia has implemented advanced customer segmentation techniques in their Horticulture Marketing strategy to better understand and serve their diverse customer base. By using automated systems to analyse purchasing patterns and demographic data, Driscoll’s can create targeted marketing campaigns that cater to the specific preferences of different customer segments.

This approach allows Driscoll’s to offer tailored promotions and personalised product recommendations, enhancing customer loyalty and boosting sales. The use of automation in customer segmentation also helps Driscoll’s identify emerging trends and adapt their product offerings accordingly.

To delve deeper into Driscoll’s customer segmentation strategy, check out their about us page.

Implementing Automation Strategies & Tools

The emerging trends in marketing automation are likely to have a significant impact on the Australian fresh produce industry in the coming years. Companies that adopt these trends will have a competitive advantage over those that do not. By personalising the customer experience, using predictive analytics, implementing chatbots, integrating social media, and segmenting their customers, companies in the Australian fresh produce industry can increase customer engagement and loyalty, while reducing costs and improving the efficiency of their marketing efforts.

If you are interested in the Horticulture Marketing Automation options available but don’t know where to start – we can provide an analysis of your current marketing and provide insights for some quick integrations, along with long term future proofing strategies.

Soto Group Creative Agency

Soto Group are an Australian Creative Agency specialising in branding, horticulture marketingwebsite design and development.

We work with clients all over the globe and help them navigate the often tricky fresh produce brand and marketing landscape and work with our clients to truly understand their brand essence to develop robust marketing tactics that hero to their personal and business values. Our ethos is to build relationships based on trust that leads to design projects and outcomes that are goal-specific and help our clients’ businesses grow and thrive. Hundreds of businesses trust us to build high converting marketing strategies, that can stand the test of time, and lead to more conversions, more sales and more work life balance.

If you are looking for advice from an expert Horticulture Marketing team or finding out more about our horticulture creative services and how we help you excel, reach out to our friendly team for a no-obligation chat.

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