Frequently Asked Questions

No, having a website is not required. You can promote your referral link through whichever channels suit you best, including social media platforms, professional networks, direct client conversations, or email outreach. Many of our successful referrers simply use personal introductions to recommend Soto Group services.

User journey mapping is a method to understand and visualise the interactions a user has with a product or service. It involves creating a narrative or visual representation of the user’s experience, from initial contact to goal completion.

When Soto Group commence a project research is conducted to gather insights about the target audience, including demographics, behaviours, and preferences. Touchpoints are identified, including digital and physical interactions.

We will develop a user journey map illustrating the user’s actions, emotions, and pain points. We ask questions like – What is it they truly need? What will be a driver for them to take action?

We analyse the map and identify opportunities for improvement and optimisation. Continual iteration is essential to ensure the map remains accurate and reflective of user experiences.

Yes, we work with businesses globally. If you know entrepreneurs or companies outside Australia who need branding, marketing, or digital solutions, you can refer them. We are experienced in managing international projects and supporting clients across different time zones.

The short answer is yes. Depending on the size of your team, there will be a degree of work that team leaders will need to do on top of their daily workload. However, our goal is to ensure a smooth transition with minimal disruption to your operations. We’ll work closely with your team to plan the rollout strategically and provide support throughout the process.

We are experts at bringing your team along the journey with you, so the excitement of the rebrand outweighs the grumbles that may come with having to rebrand their internal documents or client facing collateral.

This is one of those ‘How long is a piece of string’ questions. Really your website pages should be planned and developed based on extensive user journey mapping. But below are just a few pages to consider when developing a new website.

  • Homepage: The main landing page that provides an overview of your business and directs visitors to other sections of your site.
  • About Us: A page that introduces your company, its mission, values, team members, and history.
  • Products/Services: Pages that detail the products or services you offer, including descriptions, images, pricing, and specifications.
  • Contact Us: A page with contact information, such as your address, phone number, email, and a contact form for enquiries.
  • Blog/News: A section for blog posts or news articles related to your industry, updates about your company, or helpful tips for your audience (a must have for SEO).
  • Testimonials/Reviews: A page showcasing customer testimonials, reviews, or case studies to build trust and credibility.
  • FAQs: A page addressing frequently asked questions about your business, products, or services.
  • Portfolio/Gallery: If applicable, a page displaying examples of your work, projects, or past achievements.
  • Privacy Policy: A page outlining how you collect, use, and protect visitors’ personal information in compliance with privacy laws.
  • Terms of Service: A page detailing the terms and conditions governing the use of your website and any transactions or agreements with users.
  • Legal Pages: Depending on your jurisdiction and industry, you may also need pages such as a disclaimer, copyright notice, and disclosure policy.
  • Site Map: A page or section that provides a hierarchical overview of your website’s structure and navigation.

This is a good starting point for website pages to consider. Ready to create a website that drives results? Contact Soto Group today to discuss your project and take your online presence to the next level!

Soto Group are a full service creative agency delivering impactful brands, websites and marketing strategies.

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