Frequently Asked Questions

No, having a website is not required. You can promote your referral link through whichever channels suit you best, including social media platforms, professional networks, direct client conversations, or email outreach. Many of our successful referrers simply use personal introductions to recommend Soto Group services.

Yes. If a referred client requires multiple services, such as brand development, website design, and digital marketing campaigns, your commission will apply to the full scope of services delivered through the initial engagement.

Your referral link includes a 90-day tracking cookie. This means that if someone clicks your link but does not sign up immediately, you will still receive credit for the referral if they become a client within 90 days. This generous tracking window gives your referrals time to decide, while still ensuring you are rewarded for the introduction.

Email marketing can be a high converting tool for many businesses, whether B2B, B2C, product based or service based. Soto Group offers a variety of email marketing services to help you connect with your audience, nurture leads, and drive conversions.

We design eye-catching email templates in your platform of choice (we can help you choose the right one for your needs), we can write engaging content and analyse results and trends to optimise send times, contact themes and audience preferences. Our team will work with you to develop email campaigns that deliver results and are KPI driven.

We sure are! Whilst we develop in a myriad of platforms and code we are proud to be a WordPress website design agency. With our expertise in WordPress development, we create user-friendly websites that align with your brand identity and business goals and are easy for you or your team to edit and work within.

WordPress is a versatile and powerful platform that allows for flexibility, scalability, and customisation, making it an ideal choice for businesses of all sizes and industries. Whether you need a one page showcase website or a complex e-commerce solution, Soto Group has the skills and experience to bring your vision to life on the WordPress platform.

From custom themes and plugins to responsive design and SEO optimisation, we’ll ensure your WordPress website is tailored to meet your specific needs and objectives. Plus, with our ongoing support and maintenance services, you can trust that your website will continue to perform at its best long after launch.

A brand refresh and a rebrand are both strategic initiatives undertaken by companies to enhance their brand identity, but they involve different degrees of change:

Brand Refresh

A brand refresh typically involves making minor updates or adjustments to an existing brand identity.

  • It focuses on modernising and revitalising elements of the brand without completely overhauling its core identity.
  • Changes may include updates to the logo, typography, colour palette, imagery, messaging, or other visual and verbal elements.
  • The goal of a brand refresh is often to keep the brand current, align it with evolving market trends, and maintain relevance with the target audience.A brand refresh typically means things like domains can be retained but that a new visual can bring new life to the brand.

Rebrand

A rebrand involves a more significant and comprehensive overhaul of the brand identity.

  • It often includes changes to the brand’s name, logo, visual identity, messaging, positioning, and even its core values or business strategy.
  • The purpose of a rebrand may be to redefine the brand’s identity, differentiate it from competitors, target new markets, address negative perceptions, or signal a strategic shift in the company’s direction.
  • Rebrands are more transformative and usually require extensive market research, stakeholder input, and communication strategies to ensure a successful transition.

While both a brand refresh and a rebrand our goal is to strengthen your brand’s identity and perception, a refresh involves incremental updates to the existing brand, whereas a rebrand involves a more comprehensive and transformative change.

As rebrand experts we will assess exactly what is right for your business. Rebranding can be a disruptive process to a business, so we will listen to your needs, challenges and goals and together map out which option is best for your business.

Many small businesses and new companies start without a true understanding of the difference between a brand and a logo. In the same breath, 60% of businesses in Australia fail within the first 3 years of operation. Scary stats. There could be some correlation between the two.

With that said, a brand strategy is what defines a brand and is essential. We have written an article on just this topic, but here is a birds eye view of why you need a brand strategy:

  • Defines Brand Identity
  • Guides Decision-Making
  • Builds Brand Awareness
  • Prioritises Customer Loyalty
  • Differentiates from Competitors
  • Drives Growth and Profitability
  • Adapts to Changing Market Conditions

At Soto Group a strong brand strategy is the foundation of all our brand and rebrand projects. We pride ourselves on launching and relaunching businesses and organisations for long term success.

We provide what we call ‘flattened monthly retainers” which are a little different to most agencies. Typical agency retainers lock you (and them) into a set monthly deliverable i.e. 2 x social media posts, 1 hour of community engagement, 1 x email campaign blah blah. You pay a set fee for set services and anything outside of that is at an extra charge.

But let’s get real. That is NOT how growing businesses run their marketing departments. What the majority of the companies that work with us need, is an agency partner that can flex with their needs. A B2B business might need social media services, however if social media is a brand awareness channel not a lead development channel, why prioritise it over other marketing options that can yield a better result?

Our retainers work as an extension of your marketing department, or as your own marketing department complete with a CMO, Marketing Strategist and Marketing Coordinator that plan upcoming campaigns based on seasonality, industry trends and many other factors.

You get full visibility to our internal project management systems and can see where campaigns and projects are at, along with their success at any stage.

This freedom is truly unique to Soto Group, and is the reason the majority of our customers who use our marketing services remain with us year on year.

Yes, but you must seek prior approval before running any paid advertisements promoting the Referral Program. This is to ensure that all promotions align with Soto Group’s brand positioning and standards. We are happy to collaborate with you to create compliant campaigns if needed.

Yes, you can update your payment details securely at any time. Simply log in to your referral dashboard, where you will find an option to amend your payment preferences. Alternatively, you can reach out to our support team for assistance if needed. It is important to keep your details current to ensure there are no delays in receiving your earnings.

We certainly do! At Soto Group, we understand the importance of a strong brand name in making a memorable impression and setting your business apart.

Our experienced team is skilled in the art of brand naming and can help you find the perfect name that resonates with your target audience and reflects your brand identity.

When we consider a brand name, we will walk you through the various options and why they are important. We will also help you understand the Intellectual Property (IP) implications when selecting a brand name.

This is one of those ‘How long is a piece of string’ questions. Really your website pages should be planned and developed based on extensive user journey mapping. But below are just a few pages to consider when developing a new website.

  • Homepage: The main landing page that provides an overview of your business and directs visitors to other sections of your site.
  • About Us: A page that introduces your company, its mission, values, team members, and history.
  • Products/Services: Pages that detail the products or services you offer, including descriptions, images, pricing, and specifications.
  • Contact Us: A page with contact information, such as your address, phone number, email, and a contact form for enquiries.
  • Blog/News: A section for blog posts or news articles related to your industry, updates about your company, or helpful tips for your audience (a must have for SEO).
  • Testimonials/Reviews: A page showcasing customer testimonials, reviews, or case studies to build trust and credibility.
  • FAQs: A page addressing frequently asked questions about your business, products, or services.
  • Portfolio/Gallery: If applicable, a page displaying examples of your work, projects, or past achievements.
  • Privacy Policy: A page outlining how you collect, use, and protect visitors’ personal information in compliance with privacy laws.
  • Terms of Service: A page detailing the terms and conditions governing the use of your website and any transactions or agreements with users.
  • Legal Pages: Depending on your jurisdiction and industry, you may also need pages such as a disclaimer, copyright notice, and disclosure policy.
  • Site Map: A page or section that provides a hierarchical overview of your website’s structure and navigation.

This is a good starting point for website pages to consider. Ready to create a website that drives results? Contact Soto Group today to discuss your project and take your online presence to the next level!

Soto Group are a full service creative agency delivering impactful brands, websites and marketing strategies.

7 + 4 =